November 2004

As a valued customer of World Club Travel we would like to give you this opportunity to tell us how we are doing? It's not always easy for us to keep in touch with you on a regular basis and we hope that by asking you what we are doing right and how we can improve will enable us to work even more closely with you as a team. We would be very grateful if you would spend a couple of moments completing this form with any feedback you may have and either email it to feedback@worldclubtravel.com, fax it to 0870 891 2709 or post it to Craig Baker, World Club Travel Ltd, 11 Artillery Lane, London, E1 7LP. All your comments count - both good and bad - and if there is anyway we can further improve our service to you, we will do our very best to act upon your feedback. Many thanks. Type of traveller: I am mostly: A travel booker A Traveller Neither Products and services: Enquiries - How is the initial contact handled? Very Good Good Average Poor Very poor Don't know Options - How well do we match your enquiry? Very Good Good Average Poor Very poor Don't know Quotations - Is the process quick & efficient? Very Good Good Average Poor Very poor Don't know What or how could we improve? Delivery - Is this performed in a timely manner? Very Good Good Average Poor Very poor Don't know Range of other products & services - including hotels, cars, visas, and currency? Very Good Good Average Poor Very poor Don't know Out of hours service - Does it provide a seamless service? Very Good Good Average Poor Very poor Don't know Website - Does it provide you with informative & accurate information? Very Good Good Average Poor Very poor Don't know Communication - Is the newsletters, promotions useful and regular enough? Very Good Good Average Poor Very poor Don't know What would you like to see more of? Staff & Customer Service Knowledgeable Very Good Good Average Poor Very poor Don't know Efficient Very Good Good Average Poor Very poor Don't know Responsive Very Good Good Average Poor Very poor Don't know Accurate Very Good Good Average Poor Very poor Don't know Friendly Very Good Good Average Poor Very poor Don't know Prices & Value for Money Ability to get the best prices for the kinds of tickets required Very Good Good Average Poor Very poor Don't know Creative suggestions to help save money - alternative airlines; cheaper, more restricted tickets, etc. Very Good Good Average Poor Very poor Don't know Good range of special deals & offers suggested Very Good Good Average Poor Very poor Don't know How could we improve? Are our response times… Very Good Good Average Poor Very poor Don't know Is our Product Range… Very Good Good Average Poor Very poor Don't know Is our business approach… Very Good Good Average Poor Very poor Don't know Overall Performance of WCT Very Good Good Average Poor Very poor Don't know Any other comments… This is your opportunity to provide us with areas that affect you Optional Information: Your Name: Phone Number: Email Address:

Private and confidential 2004